Work we're proud of

The challenge

Stackflow's API documentation had grown organically over three years — inconsistent structure, outdated examples, and no clear entry point for new integrators. Developer onboarding was taking weeks.

Our approach

We audited the existing docs, interviewed the engineering team, and rebuilt the reference documentation from scratch using a topic-based structure. We introduced a getting-started guide, standardised code samples across five languages, and wrote a documentation style guide for the internal team.

The challenge

Claritex tripled their team in 18 months. Institutional knowledge lived in people's heads, onboarding was inconsistent, and operational errors were increasing as new hires struggled to find reliable guidance.

Our approach

We ran a series of process-mapping workshops with team leads, documented 24 core SOPs across operations, compliance, and customer success, and built a Notion-based documentation hub with clear ownership and review schedules.